Contact LumaFocus
For product questions, feedback, purchase issues, or privacy requests, email estn.zuo@gmail.com. Support inquiries are welcome in English or Simplified Chinese.
Include your app version, iOS version, device model, and what happened. Please do not send passwords, payment card information, or unnecessary personal data. We do not have access to your device-only focus records.
Find your answer
The User Manual covers starting a timer, presets, sounds, records, export, alerts, Live Activities, and subscriptions.
How do I restore Pro?
Go to Settings → Restore Purchase with the Apple Account that purchased Pro. Check that the subscription is active and your device is connected to the internet, then retry if Apple services are temporarily unavailable.
How do I cancel or request a refund?
Manage or cancel in iOS Settings → your name → Subscriptions → LumaFocus. Deleting the app does not cancel billing. Apple handles refund requests at Report a Problem; eligibility is determined by Apple and applicable law.
Why did I miss a reminder?
Enable Completion Alerts in LumaFocus, then check system notification permission, sounds, and Focus settings. Live Activities have separate system permissions. System settings may restrict visibility or delivery.
Where are my records?
Records stay on the device. The free history screen shows the latest seven days; full history requires Pro. There is no built-in account sync. Removing the app and its data can remove records; offloading and Apple-managed backups behave differently. An exported CSV or PDF cannot be imported back into LumaFocus.
Privacy inquiries
Email estn.zuo@gmail.com for questions about information handled by LumaFocus. Read the Privacy Policy and Terms of Use.